CONTACT US FIRST FOR ANY RETURNS/EXCHANGES 

ALL RETURNS WILL RECEIVE STORE CREDIT TO CHOOSE ANY OTHER ITEM(S) THEY WISH OF EQUAL VALUE.

We want you to be satisfied with your purchase from onevision.co If, for any reason, you are not, you can return the item and we will issue you store credit to choose another item or a partial refund (20% restock fee).

If you have purchased an item from onevision.co, you may exchange it for a different size. You have 10 days from when your order was received to inform us that you intend to return (i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return).

• Merchandise must be returned within 14 days of receipt.
• Merchandise must be unworn and unwashed.
• Merchandise must have all tags attached.

BLACK FRIDAY / CYBER MONDAY SALES:  

Any merchandise purchased at discount or sale cannot be returned.

onevision.co Online Shop reserves the right to refuse returns for store credit requested from orders made on special sales and from items purchased under the Sales Category on our online site. THESE ARE FINAL SALE.

 

RESTOCKING FEE

Returns are subject to a minimum 25% restocking fee if the item is found to not be in the same condition as it was when it was initially sent to you. If the tags are detached or items show wear, we will incur a restocking fee. Items that are washed will be subject to an automatic cancellation with no exchange or store credit.

Prior to exchanging the item(s):

Please contact us via e-mail to inform us of your return: sales@onevisionwear.com

 When shipping your item(s) back to our warehouse, please include:

A copy of your original invoice and a written explanation of the item(s) you are returning.

All returns are dependent on condition of product upon inspection.

 

Please allow 7-10 business days from when it is delivered for your return to be processed.

Customers are responsible to pay shipping fees when a return for store credit is requested.

Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed.

Shipping fees are non-refundable.

All returns are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):

onevision.co